SteamSpa strives to provide exceptional customer service. We have a knowledgeable staff available to answer questions and help plan your personal steam bath. Our in-depth technical support ensures the installation and start up of your SteamSpa steam generator system will go smoothly and efficiently.

SteamSpa has a growing list of independent sales agencies with offices in major U.S.cities, and we have an expanding network of authorized repair representatives available nationwide. Our products are engineered in the Miami, Florida area.

Congratulations on your SteamSpa sauna purchase. Please read and follow all installation, operating, and probe maintenance information thoroughly. SteamSpa recommends that licensed plumbers and electricians perform all installations.

 

Lifetime warranty on SaunaSpa Infrared Sauna replacement parts . SaunaSpa warrants its products to be free of defects in material and workmanship. Parts, which become defective within the warranty period, will be repaired except for damage due to negligence, abuse, misuse, misapplication, unauthorized modifications, improper installation, or normal wear and tear.

Any parts claimed to be defective must be shipped freight prepaid, to SaunaSpa and the repaired or replaced product will be returned to the sender freight collect. When sent to SaunaSpa, the product must be accompanied by the sales receipt or other proof of purchase date, as well as the sender’s name, mailing address, daytime telephone number and any other information relating to the sender’s claim. This warranty applies to products produced by SaunaSpa after June 1, 2005.

This warranty is extended only to the original purchaser and terminated upon transfer of ownership. This warranty shall not apply to any claims arising from the misuse, neglect, accident, abuse, improper installation, including but not limited to exposure to fire or to excessive heat, and other hazards of nature. Under no circumstances will the manufacturer be liable for any special or consequential damages arising from the use of the product, components, and the parts attached, or installed with it. Nor for injury to any person, any claims for damages arising form the use, installation or servicing of the product. The purchaser is responsible for providing adequate access to the equipment so that any necessary service may be performed. The purchaser must establish, by dated sales slip, invoice or deliver receipt, the date of purchase. All costs for removing and reinstalling the sauna including the freight charges to and from customer shall be at the customer’s expense.

• Lifetime warranty on cabinetry.
• Two-year limited warrant on circuit board, infrared heaters, control panel
• One-year limited warranty on stereo.
• One-year limited warranty on LCD/DVD Premium Sound System

Steam Spa steam bath generators, controls and accessories require very little maintenance. The water tank should be drained and flushed at least every six months to reduce scale build up. Since most of our generators feature an automatic drain system. The tank is drained and flushed after every steam bath!

Periodic inspection of the generator for plumbing connection leaks, damaged electrical wires and excessive dust will help ensure years of reliable performance.

Finally, we strongly recommend purchasing the optional water filter which reduces rush and mineral contaminants from entering the system which helps prolong the life of the steam generator.